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Bug with SmartConnect setting in MyASUS app

XMarksTheSpot
Star III
System: Windows 10 Home Single Language 19043.1110
Battery or AC: N/A
Model: ZenBook 14 UX425EA
Frequency of occurrence:
Reset OS: Used system restore to fix the issue
Screenshot or video:
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Detailed description:There is a bug with the SmartConnect setting, when I turn it on sometimes the WiFi would randomly disconnect for one second and then connect again. If I manually disconnect, even with connect automatically disabled for the network it connects back to the WiFi without doing anything.
I was unable to turn SmartConnect off as when I went back into the MyASUS app to turn it off the SmartConnect setting wasn't there. On the homepage the option was there but when I click it, it takes me to the customization page where it isn't there. I didn't know how to reset the MyASUS settings as reinstalling the system control interface driver doesn't reset to default settings, so the only way I found around this was to use System Restore and revert it to a time when I didn't enable it. Now my WiFi issues are fixed and the setting reappeared in the customization page in the MyASUS app.
Please fix this issue, I am using all the latest drivers and versions at the time of this writing.
19 REPLIES 19

phucd790
Star I
i have just updated my asus vivbook to the latest update, however I'm experiencing extremely slow wifi when i enable this option. I am wanting to disable it as well, but the same bug is still, not enabling me to disable it.

Blake_ASUS
Community Legend II
phucd790

i have just updated my asus vivbook to the latest update, however I'm experiencing extremely slow wifi when i enable this option. I am wanting to disable it as well, but the same bug is still, not enabling me to disable it.


View post
Hi there,
I'm really sorry about this. The new version will be release at the end of August.
Thank you.

phucd790
Star I
i was wondering if can do anything else, as on any wifi network my laptop seem not connect well to the wifi?. I cannot open any websites or anything.


















Blake_ASUS
Community Legend II
Hi there,
Is there more than one wifi hotspot in the environment?
Thank you.

rii_45u
Star I
yes I also have the same problem, wifismart connect can be activated but can not be turned off 😓