[Bug] Asus Zenbook Pro Duo Intel SST Driver not working (reinstall)

[darktears31]

System: Windows 10
Battery or AC: AC
Description: Asus Zenbook Pro Duo Intel SST Driver not working (reinstall)
Model: Asus Zenbook Pro Duo
Frequency of Occurrence: Always
Reset OS: Yes
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202002/28/143056b5zql56o336zvq7z.png

Hi, Again, doing some QA for Asus. Laptop was freshly reset and I can't get Intel iSST to work as it should. I grabbed the latest version from the website of Asus : Version V10.23.0.2672 from 2019/08/29. The installation works fine however the device manager shows an error in regards to Intel Smart Sound Technology OED (see screenshot). My Realtek drivers are up-to-date from the same website (Version V6.0.8821.1). Because of this bug the laptop doesn't have working sound. My only alternative is to remove the Intel Smart Sound stuff altogether. A quick Google shows something similar (sure it's for a NUC but look awfully similar) : https://www.intel.com/content/www/us/en/support/articles/000025131/intel-nuc/intel-nuc-kits.html Same error code. Could it be because the Intel iSST driver from the Asus website is old, and Realtek driver was updated but not this one? Any idea? Thanks.

[darktears31]

Though failed to load external libraries sounds awfully like a driver packaging issue.

[Blake_ASUS]

Hello darktears31, May I know if your BIOS is version 305? and you reset OS with the original one from factory,right? Thank you.

[darktears31]

BIOS version 305. It was reset to vanilla windows then I've added the drivers per Asus website.

[Liviu]

Same issue here. What I did was to uninstall the driver completely, restart, scan for hardware changes, install it automatically, reinstall sound driver, restart, scan for hardware changes, it will find a newer version, restart and that's it. Now I have the version in the picture.