Blue Screen/Intel UHD 620 Driver Error/Problem

[maximkuzin9]

System: x64
Battery or AC:
Model: UX331UN
Frequency of occurrence: Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)
Reset OS: Windows 10 Home Version 10.0.18363 Build 18363
Screenshot or video:
========================
Detailed description：Blue Screen error comes a few seconds after the boot (0 to 30 seconds) when Intel(R) UHD Graphics 620 driver install. Tried different drivers from the Asus official website and off sites, new and old drivers. Nothing helps and the Blue screen appears consistently.
Currently installed (but disabled) driver is from ASUS official website: 10/7/2019 version 26.20.100.7325.
What helps partly solve the issue is to desable the driver completely. Computer works fine then, but the intel display adapter, camera and second screen projection do not work (camera is not detected, etc.). This issue continues for a very long time. No updates help, neither the windows nor the Intel display adapter. Please help, if possible.
Thank you,
Maxim

[RAJU_MSC_MATHEM]

maximkuzin9

1. System: x64
2. Battery or AC:
3. Model: UX331UN

Frequency of occurrence: Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)

Reset OS: Windows 10 Home Version 10.0.18363 Build 18363

1. Screenshot or video:

========================

Detailed description：Blue Screen error comes a few seconds after the boot (0 to 30 seconds) when Intel(R) UHD Graphics 620 driver install. Tried different drivers from the Asus official website and off sites, new and old drivers. Nothing helps and the Blue screen appears consistently.

Currently installed (but disabled) driver is from ASUS official website: 10/7/2019 version 26.20.100.7325.

What helps partly solve the issue is to desable the driver completely. Computer works fine then, but the intel display adapter, camera and second screen projection do not work (camera is not detected, etc.). This issue continues for a very long time. No updates help, neither the windows nor the Intel display adapter. Please help, if possible.

Thank you,

Maxim

Blue Screen/Intel UHD 620 Driver Error/Problem

Upload the memory dump files to google drive and paste the shared link here.
I want to analysis.
I have intel HD graphics 620 GPU with latest intel official driver DCH based
26.20.100.7985.
No bsod .no lags

[Blake_ASUS]

Hello Maxim,
What is the blue screen error message?
Thank you.

[allow]

I don't even have intel HD driver installed and trying to install it on win 10 and win 7 says "your PC does not meet the requirements....". I'm using acer aspire 7750g with hm65 motherboard, i7 2630qm CPU and radeon 6850m gpu. i consider my laptop hardware obsolete. Thanks Acer, intel and M$ for taking care of your customers 🙂

[Blake_ASUS]

allow

I don't even have intel HD driver installed and trying to install it on win 10 and win 7 says "your PC does not meet the requirements....". I'm using acer aspire 7750g with hm65 motherboard, i7 2630qm CPU and radeon 6850m gpu. i consider my laptop hardware obsolete. Thanks Acer, intel and M$ for taking care of your customers 🙂

View post

Hello allow,
Welcome to ASUS.