Asus ZenBook UX377UA fingerprint not detected

[boggyd05]

Windows 10
Battery
Model: Asus ZenBook UX377ua
Permanent
Reset OS: Tried
Screenshot or video:
========================
Detailed description：

I used windows 10, then Ubuntu, and now I'm back to windows. My fingerprint reader doesn't detect in the device manager, there is no such a category as bio-devices where the reader should appear. Tried to download different drivers for it but the problem still remains.

[boggyd05]

I have a built-in reader.
Model: Asus FlipBook S UX370UAR
BIOS: American Megatrends Inc. UX370UAR.308, 28.06.2018

[Blake_ASUS]

Hi there,
Please help to update BIOS 311 by EZ flash
UX370UARAS311.zipLet me know if it brings the fingerprint sensor back.
Thank you.

[boggyd05]

Just updated my BIOS to 311, the problem still remains. Doesn't appear in windows hello, nor in the device manager.

[Blake_ASUS]

Hi there,
Please kindly bring the device to our service center for further examination.
Sorry for the inconvenience caused.
Thank you.