shield2142
https://zentalk.asus.com/en/discussion/comment/237580#Comment_237580
▶ What is the BIOS version and system version you are currently using?
[ Microsoft Window 11 Home 64bit 10,0,,22621 ]
FirmWare Information:
Release date = 20220516
Version = UX582ZM.302
System Type = 64bit operating system, x64 processor
Window Specification :
OS bulid = 22621.819
Experience = Windows Feature Experience Pack 1000.22636.1000.0
▶ Does the problem only happen when connected to the external monitor?
No, I have ever connected to any External Monitors. It Only occurs when using Main Monitor & Screen Pad Plus.
And It seems to happend in all usage situation maybe.
There are some "usage" when The [Freezing Problem] Occured.
1) Playing Lost Ark (MMORPG) at Main screen, and watching Youtube on ScreenPad Plus.
2) "Google Chrome + File Explorer + Window Command Console" on Main display, and nothing on screen pad plus.
3) Youtube Chrome (ScreenPad Plus) --> Add PUBG online (Main display) --> Add GeForce Experience Overlay_alt+z (Main Display) --> GOT FROZEN
▶ Since the video seems to be unplayable, could you please confirm again?
I just uploaded video(4K) this morning, so it might be on process when you try to watch. It will be avaliable soon.
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@shield2142 Confirmed by the technical unit, we recommend that you back up your data and restore the system, and then confirm whether the problem has improved. If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence:
https://www.asus.com/support/Service-Center-All-Countries/ Sorry for any inconvenience it may be caused.
