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Asus Version UX334FL.300 Screenpad not working

Star I
System: Windows 10
Battery or AC: AC
Description: tried everything but i cannot installed properly the screenpad
Model: UX334FL.300
Frequency of Occurrence: Always
Reset OS: Yes

Last edited by r.celot84 on 2020/1/12 11:56 Hello Folks I tried everything i am not able to properly installed back my screenpad - I have been able to extend my desktop into it but i am not able to activate all the functionality that were originally installed. I had to format the previous version since then nothing worked. any help on this? i've tried to check in internet but couldn't find anything. Plus i am struggling with the drivers and tool section. After installing the required drivers the update is still present in My Asus App live updates so i am not sure if that is actually installed or not. (checking the version of the update is not always possible). The screenpad in microsoft store is not present anymore so i did not installed that back. I had it before format my previous OS. Let me know guys! my last chance before contacting the support. Cheers

Community Legend II
Hello r.celot84, Please refer to below FAQ And help to describe more detail, have you installed your own OS? what kind of drivers were you trying? Thank you.

Star I
Yes i did - I have installed them - nothing - they suggested me to send the machine to repair.. is this normal considering we're talking about a software?