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ASUS UX534FTC Screenpad Suddenly Stops Working

THE_OFFICIAL
Star I
System: Windows 10 64 20H2 (since 2/22/21)
Battery or AC: AC
Model: Zenbook UX534FT-C (from September 2020)
Frequency of occurrence: Always (ever since it happened)
Reset OS: No
Screenshot or video: Unable to provide
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Detailed description:
Yesterday night, I was in a Discord call with some friends. I was in the middle of the talk until i noticed my screenpad glitching out just flickering and the windows dock becoming black (whenever i highlight the dock, it results back to the default colour caused by screen share). After some time, it became what appears to a black screen (I can see that it turns on and it just glows as a black screen. I can recall being in touchpad mode from screenpad while this happened). I haven't done anything and I've tried to reinstall drivers and ScreenXpert. I haven't really changed any settings with it nor have I seen such strange issues occuring. Touchpad is still working fortunately.
6 REPLIES 6

Blake_ASUS
Community Legend II
Hi there,
May you help to record a video of the issue?
Thank you.

THE_OFFICIAL
Star I
Blake_ASUS

Hi there,

May you help to record a video of the issue?

Thank you.


View post
Actually I have contacted ASUS Support once again for help. Please close the thread.