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03-29-2021 12:59 PM - last edited on 01-16-2024 01:54 AM by ZenBot
MyASUS app installed automatically newest firmware for charhing via usb-c. After installation usb-c doesn't work, it's not charging and Device Manager shows UMC UCSI ACPI driver error.
Any ideas how to fix it?
Solved! Go to Solution.
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03-30-2021 06:01 AM
DeepEnigmaBoot windows OS into safemode and try to charge again.It won't charge even when off. Tried with lid closed aswell but didn't work.
Tried both ports. Only the USB port on the right works fine.
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03-30-2021 09:43 AM
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03-30-2021 01:14 PM
RAJU.MSC.MATHEMATICSSir, it's not a software problem but rather hardware since it doesn't charge even when turned off.https://zentalk.asus.com/en/discussion/comment/160576#Comment_160576
Boot windows OS into safemode and try to charge again.
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03-30-2021 06:28 PM
May you try to disconnect all cable, then long press the power button for 40 seconds to see if the device show anything sign of booting?
And does the power LED light up?
Thank you.
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03-30-2021 06:49 PM
Blake_ASUSIt boots up as usual, power led is on. Battery led don't light up. Tried charging with samsung's usb-c charger but no luck.Hello Enigma,
May you try to disconnect all cable, then long press the power button for 40 seconds to see if the device show anything sign of booting?
And does the power LED light up?
Thank you.
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I would try reflashing the BIOS but since the charger is requred during the process it may be impossible to fix it.