ASUS - ZenTalk

DeepEnigma · ‎03-29-2021

Hi,

MyASUS app installed automatically newest firmware for charhing via usb-c. After installation usb-c doesn't work, it's not charging and Device Manager shows UMC UCSI ACPI driver error.

Any ideas how to fix it?

DeepEnigma · ‎04-20-2021

Received the laptop yesterday. Working as good as new. According to the info from ASUS some parts were replaced, no details which exactly. Probably the whole mainboard because after turning the laptop on for the first time it would pretty loud. Thermal paste needs some time to adapt.

View solution in original post

Blake_ASUS · ‎03-29-2021

Hi there,
May I have the firmware version and the error message?
Thank you.

DeepEnigma · ‎03-30-2021

Unfortunately I can't say because the battery is empty and it won't boot up.

MotoWiZ · ‎03-30-2021

Hi,
Perhaps it's just a coincidence, but have you tried with another charger?
It won't charge even when the laptop is turned off?
Have you tried in both USB-C with the laptop turned off with closed lid?

DeepEnigma · ‎03-30-2021

It won't charge even when off. Tried with lid closed aswell but didn't work.
Tried both ports. Only the USB port on the right works fine.

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