Asus Ux325ja not charging after myAsus applied new firmware

[DeepEnigma]

Hi,

MyASUS app installed automatically newest firmware for charhing via usb-c. After installation usb-c doesn't work, it's not charging and Device Manager shows UMC UCSI ACPI driver error.

Any ideas how to fix it?

[RAJU_MSC_MATHEM]

DeepEnigma

https://zentalk.asus.com/en/discussion/comment/160594#Comment_160594

Sir, it's not a software problem but rather hardware since it doesn't charge even when turned off.

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at last try, uninstall the battery related two driver's from device manager, and restart windows OS.
windows will automatically reconfigure battery drivers

[MotoWiZ]

Samsung's usb-c charger doesn't have enough power it requires a charge with 60~65W. AFAIK phone chargers won't work. Do you know anyone that can lend you to try, a Macbook Pro charger for example? Or you could go to a store that has laptops in exhibition and ask if you could try out one of the chargers... just an idea...

[DeepEnigma]

MotoWiZ

Samsung's usb-c charger doesn't have enough power it requires a charge with 60~65W. AFAIK phone chargers won't work. Do you know anyone that can lend you to try, a Macbook Pro charger for example? Or you could go to a store that has laptops in exhibition and ask if you could try out one of the chargers... just an idea...

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During the covid? Not possible. Everything is closed.

[MotoWiZ]

So, the option you have is send it to repair/test at Asus repair center...

[Blake_ASUS]

Hello Enigma,
Please kindly send your device to our service center.
Really sorry for the inconvenience caused.
Thank you.