Windows key on my keyboard stuck although it is not stuck physically.

[aimaoweingken]

System: Windows 10
Battery or AC:
Model: Vivobook S series
Frequency of occurrence: Random
Reset OS:
Screenshot or video:
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Detailed description：The windows key on my laptop appears pressed although the key is not pressed on the physical keyboard and it is not stuck on the physical keyboard. It happens randomly and whenever this happens and I open the on-screen keyboard the key appears pressed. Then on double clicking the windows keys on the on screen keyboard it becomes normal. Can anyone tell me whether the problem is with the physical keyboard or a software issue?

[Blake_ASUS]

Hi,
May I have the accurate model name and your BIOS version?
May you record a video of the issue as well for better understanding?
Thank you.

[Mukta_Lal]

new laptop some keys (keyboard )not working.

[Mukta_Lal]

ASUS VIVOBOOK S
s510u

[Blake_ASUS]

Hello Mukta Lal,
Was there any specific update or modification before the issue occurred?
Which key does not work?
Thank you.