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vivobook s14 restarts automatically while shutdown

arun286848
Star I

‎05-28-2020 06:02 AM - last edited on ‎01-16-2024 01:10 AM by Community Manager

vivobook s14 automatically restarts while i try go for the shutdown option ,the system shutdown completely in the next second it restart again
Detailed description：
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1 REPLY 1

AnthonyLee_ASUS
Rising Star I

‎05-29-2020 12:31 AM

Hi @arun286848 Could you provide us the complete model of your vivobook 14? Please check if your BIOS, Windows (1903/1909) is up to date, and drivers are all updated. And when did it start to happen? (ex: After update/install program). Lastly, is there any error message show up?
After driver, BIOS, and windows are all updated, please check if problem remains. If it happens, you can try to enter safe mode and try to see if problem still occurs in safe mode, and let us know the result.
Please refer to this link to enter safe mode: https://www.asus.com/support/FAQ/1013074/
Thanks!
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