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System SKU shows empty

Skdev
Star I

I bought a new Asus Vivobook 15 with an i3 1215U processor. When I check the system SKU number, it shows an empty field. What does this mean? Can anyone help me determine if it's a new or refurbished laptop?

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Skdev 
Could you please provide a screenshot and the specific path for me to confirm?
I have sent you a message separately. Please provide your laptop's serial number through the message for further confirmation.
Thank you.