My new Asus Vivobook S 14 Flip turns off when flipped (and correct use of flip mode)

[waj1990]

So I got this device two days ago.. I charged it fully then tried to explore it..

I use it on table in flipped mode (keyboard on table, screen on front).. it turned off after few seconds.. tried to replicate the problem and I can't.. but eventually in the first and second day it turned off multiple times.. can't pinpoint the problem..

the tables I used had super little, micro (seemingly super not problematic)... (((Indentation)))

I made a test: I put the laptop same mode on a wooden table, put some cotton under specifically the power button on the keyboard.. waited 10 seconds and it turned off..

and without the cotton, it never turns off..

so apparently the problem is that the power button get pressed some times .. and that is the source of the problem.

The question, is that some fault in the sensor? is that normal and expected? 

Please understand my concern as I just paid for this device and I really need to know if there is a chance I have a faulty device the I need to be worried about.

I will contact the reseller, but I need to know what to tell him (assume this is faulty and needs check, or assume this is normal but just needs confirmation)

[waj1990]

Any replies, please?

[Falcon_ASUS]

@waj1990 
I would recommend recording the situation you encountered and providing it to the reseller for their assessment on whether they can assist you with a return or exchange. Sorry for any inconvenience it may be caused. 

[waj1990]

Agent here in my place says this is normal for device to turn off.. and that the device is supposed to only work as tablet (fully flipped.. 360) or normal laptop... You can use it keyboard on table, but also it could turn off that way and that is normal

Reseller doesn't allow return unless agent says there is a fault in the device.

Is it really correct what the agent is saying?

[Falcon_ASUS]

@waj1990 
I understand your concern and to avoid any misunderstanding, I suggest that you provide us or the dealer with a video recording of the issue you are experiencing. We apologize for any inconvenience caused.