Laptop won't work on battery

[Patrice]

System:
Battery or AC:
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：This brand new laptop (2 days old) would not work off the battery, even though the battery was fully charged. Had to return the computer to the store on Oct 8th. and haven't seen it since. The store says the problem is with ASUS and not the store where we bought it. ASUS warranty should replace a faulty computer that never worked right out of the box.

[Blake_ASUS]

Hello Patrice,
May I have the model and product SN in the PM I send you?
Any information or communication process with the store or our local team would be helpful as well.
Thank you.

[mudit]

I am also facing the same problem with my new laptop.

[Blake_ASUS]

mudit

I am also facing the same problem with my new laptop.

View post

Hello mudit,
Which model do you have?
If you are still in the return or replacement period, please contact the seller as soon as possible.
If the period had passed, please kindly send your device to our service center for further examination.
Thank you.