HDR issue

[3dmikee]

System: Win11
Battery or AC:
Model: vivobok 15 m513 ryzen
Frequency of occurrence: every time
Reset OS: no
Screenshot or video: https://www.youtube.com/watch?v=2z8c-84ZCvA (this guy showed on video same issue)
========================
Detailed description：All videos show crazy colors, some more or less. Rebooting helps temporarily until you use HDR again.
Steps to reproduce:
1. enable HDR
2. disable HDR. If not visible, turn on full screen mode or scroll up-down the page
Current driver versions:
1. AMD Radeon Graphics - 30.0.13044.3001
2. Vivobook UEFI - 10.1.2.312
Also AMD Graphic Control Panel Apllication wont start up.

[3dmikee]

Arjun C

https://zentalk.asus.com/en/discussion/comment/226552#Comment_226552

What's the status now? did you fix it?

Today only I noticed that this issue is there while playing offline videos too! In my browser (MS Edge) I had to disable hardware acceleration to get rid of that issue but now it is there in offline video playback also. It's a shame that still this issue is not being acknowledged by ASUS and still gives lame solutions or just asks me to take my laptop to a service center.

This is clearly an issue with your software/drivers! accept that and fix it via an update. This laptop is marketed at creative users who do color-related work and is this how you (ASUS) treat a user? See how old this thread is now, till now there is no proper explanation or solution! Why?

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Yes, the above method fixed this issue for online and offline videos. There is no color issue with the hardware acceleration turned off, because HDR is not supported in this mode. Apparently, the ASUS drivers is defective and can't reset color profile to regular mode and conflict with HDR

[Arjun_C]

3dmikee

https://zentalk.asus.com/en/discussion/comment/226225#Comment_226225

It seems that they were not installed all the time before in the right form (on a clean OS!), perhaps because there is an unregistered bug in the drivers?, which is solved installing the correct order?, as I had in practice with other laptops manufacturers. It is unimaginable that I repeatedly installed the latest versions of these drivers and this did not solve the problem. Also completely uninstalling the video driver using DDU did not give a positive result.  

I'm not understand which of these actions worked, but here's what I did:

1) Install latest nonWHQL AMD GPU driver from their website and REBOOT (amd-software-adrenalin-edition-22.8.2-win10-win11-aug22)

2) Delete myasus_splendid.inf, amdwddme.inf in Driver Store Explorer (https://github.com/lostindark/DriverStoreExplorer)

3) Delete folder C:\ProgramData\ASUS\ASUS System Control Interface\ASUSOptimization\Splendid

4) Install latest AMD GPU driver from ASUS website (AMD_Graphic_DriverOnly_DCH_AMD_Z_V30.0.13044.3001_26500)

5) Install latest Splendid (MyASUSSplendid_ASUS_Z_V5.0.0.298_14283)

6) REBOOT

7) Delete AMD GPU Driver installed from AMD website (amd-software-adrenalin-edition-22.8.2-win10-win11-aug22) in Programs and Features.

Also if not mistakenly appeared previously unnoticed file ASUS_gr_data in folder C:\ProgramData\ASUS\ASUS System Control Interface\ASUSOptimization\Splendid

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After doing this are you still getting the OLED protection and flicker free features to work?

[3dmikee]

Arjun C

https://zentalk.asus.com/en/discussion/comment/226552#Comment_226552

After doing this are you still getting the OLED protection and flicker free features to work?

View post

Yes, all the functions work.

[Arjun_C]

3dmikee

https://zentalk.asus.com/en/discussion/comment/227276#Comment_227276

Yes, the above method fixed this issue for online and offline videos. There is no color issue with the hardware acceleration turned off, because HDR is not supported in this mode. Apparently, the ASUS drivers is defective and can't reset color profile to regular mode and conflict with HDR

View post

And are you using hardware acceleration now and doesn't face the color issue?

[3dmikee]

Arjun C

https://zentalk.asus.com/en/discussion/comment/227278#Comment_227278

And are you using hardware acceleration now and doesn't face the color issue?

View post

Yes, now I enabled it on because I sometimes watch HDR content, I don't see the color problem anymore