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Fingerprint Scanner not working suddenly, Restarting to bios only fixes this issue

heshinth
Star I

I have a Asus Vivobook 14x K3405ZF ,the fingerprint scanner of the laptop suddenly stops working atleast once a day, I have to manually restart to bios to make it working again. My laptop has a EgisTec fingerprint scanner

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@heshinth 
Could you please let me know if there were any warnings or alerts related to the fingerprint recognition device in the Device Manager when the issue occurred? If you uninstall the fingerprint recognition device and then reinstall the driver, does the situation improve?
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem