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Drivers not working after Windows 10 reinstall on Vivobook 15 K513E

pepcheto
Star I

My laptop was having some issues with applications and the quickest thing to do a fresh install of Windows 10. This is normally a very straightforward thing, but running into issues.

During the install, the Windows installer couldn't find the storage device. Loading the IRST driver worked to show it. At that point, I wiped the drive and installed Windows.

In Windows, nothing but the keyboard worked, not even the trackpad. I downloaded all the drivers from here: https://www.asus.com/ca-en/laptops/for-home/vivobook/vivobook-15-k513-11th-gen-intel/helpdesk_downlo...

I can't find anywhere what variety of K513E I have, but it seems drivers for the main components are nearly the same. I installed the Realtek, then Qualcomm, then Intel drivers for wifi, nothing worked. I downloaded and installed virtually all the drivers on that page to no avail. Tried both using the installer and through Extract/PowerShell. Says the driver has been installed, restart and computer and nothing.

As of now, nothing's really working on this laptop. What am I doing wrong? 

Thanks!

6 REPLIES 6

pepcheto
Star I

Thanks for the suggestions. In the end, had to use a USB wifi adapter to get the computer online (USB being one of the few things that did work) and Windows download the drivers it needed. The Asus supplied drivers did not work, even after a fresh uninstall.

@pepcheto
If your problem still cannot be resolved, we recommend taking your laptop to a repair center for further inspection. 
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.