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Battery problem

Sherzad
Star I

Hi, I need some help please, whenever I switch on my laptop an the battery is below 50% then after 10 seconds the laptop starts to hibernate and wouldn't turn on until I plug in the charger. The battery is still fine. when I never switch it of it stills works noramlly for 3 hours from 100% to 0%.
I already have all the latest updated and bios updated and did a battery calibration.

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Sherzad
May I know the full model name of the laptop you are using?
How to find Model Name

Please update the system to the latest version and ensure your graphics card driver is up to date.
[Windows 11/10] How to update Windows version (Feature Update)
Thank you.