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CPU drops to 0.38GHz after charging or uncharging

pgr
Star I

Hello! I bought an Asus Vivobook pro 15 last week and found that after connecting or disconnecting the charger the CPU drops from 3,29GHz to 0.38GHz.

Entering into sleep mode or rebooting fixes the issue, but as you understand it's very annoying having to do this everytime after connecting or disconnecting the charger.

I'm using Windows 11 and I have latest bios version (American Megatrends International, LLC. M6500QC.313, 05/07/2023), MyAsus doesn't find any issue when analyzing while the slowdown is there. I have also tried a factory reset.

I have found other threads here talking about the same issue but no one pointed the root cause ( the trigger event of charging and uncharging). Seems to be a software bug.

 

6 REPLIES 6

@pgr 
I have forwarded the information to the relevant department. 
We will keep you updated and your consideration will be very much appreciated.

@pgr 
The BIOS version 314 has been released, optimizing for the reported issues.
Please update to this version for further use. 
Thank you.