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Computer won’t boot up

Star I

Asus Vivobooo (Notebook)

SN: N5N0C********** / MN: J1400KA-DS02T MFD: 2022-05

My vivobook keeps having issue where when it boots up it goes to the logo screen, but then it says “preparing” then “restarting” and it’ll keep on this loop, ive done some troubleshooting but still nothing happens, many i gotta do something else i haven’t done 




Please confirm if you are able to enter the system through Safe Mode to back up your data. 
[Windows 11/10] How to enter Safe Mode

If you are unable to enter the system through Safe Mode, we suggest shutting down the laptop and asking a friend who is familiar with computers to remove the SSD and back up the data before performing a system restore.

Also you can contact the local service center for help.
The following is the contact information: 

Sorry for any inconvenience it may be caused.