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Brand New Asus Computer Screen went black

Star I
System: Windows 10
Battery or AC: ?
Model: ASUS VivoBook K571 Laptop, 15.6
Frequency of occurrence: Firs time
Reset OS: Tried.
Screenshot or video:
Detailed description:Just received this computer today. It was working fantastic for a few hours but in the middle of using it, the primary screen has gone black and now the computer will not detect its' own screen. It only works on a monitor. I have tried resetting, restarting, and trying to connect to display but it is not working.

Community Legend II
Hello ianjskirby,
Please kindly contact the shop or seller as soon as possible.
Thank you.