Asus Vivobook x512u UEFI password reset

[D4rkn37]

Hello, i have big problem 1 year ago IT guy reinstall windows and set UEFI admin user password now i want reinstall windows and cant acces bios with admin rights or BOOT from USB how can i reset that password without laptop disband. i search and read 3 hours in google cant find solution for this case. Recovery password (ALT+R. ALT+R+F9) not work its not change to recovery password for masster password reset with special date YYYY-MM-DD

[D4rkn37]

i am in greenland, here is no service engineers and nearest citys. you know how to contact asus support? or have asus online support chat?

[Blake_ASUS]

D4rkn37

here is no service centers 😞 i think here is PRO forum but its wrong. so stupid answers :((((((

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Service is the only answer or the safest way for you, what kind of "PRO" answer do you want...
where did you buy this product?
Thank you.

[D4rkn37]

i buy in shop i cant take product in service center any other solutions?

[RAJU_MSC_MATHEM]

D4rkn37

i buy in shop i cant take product in service center any other solutions?

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at present no other solution

[Blake_ASUS]

Hello D4rkn37,
Maybe ask the shop you bought the device to help to send to our service?
or maybe you can provide your product SN to me, and I can check which country ASUS local team you should contact to.
Thank you.