Asus VivoBook 15 Ryzen 3 stopped charging Battery

[sreenubabu]

Battery or AC:
========================
Detailed description: its just 5 months old, my laptop stopped charging battery.
Any help!! will be appreciated

[RAJU_MSC_MATHEM]

sreenubabu

1. Battery or AC:

========================

Detailed description: its just 5 months old, my laptop stopped charging battery.

Any help!! will be appreciated

Asus VivoBook 15 Ryzen 3 stopped charging Battery

method 1.
go to device manager uninstall battery related drivers , then restart windows.
method 2
Let battery power completely drains, remove all external devices connected to laptop, now press and hold power button for 120 seconds .
then release finger.
now connect charger charge for 30 minutes.

[Blake_ASUS]

Hello Screenubabu,
Which model do you have?
Please long press the power button for 40 second to reboot the device.
If it still not working, please send the device to service center for further examination.
Thank you.