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Asus laptop always sleeps

mazbii
Star I

I have an asus vivobook x415 and the laptop always sleeps when the screen turns off. I have set the sleep in settings and control pannel to 2hrs but still sleeps when screen turns off. Does anyone encountered or has a solution to this?

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@mazbii 
Please ensure that your system and BIOS versions are both updated to the latest versions.
Additionally, refer to the following FAQ to reset your power settings and then check if the issue is resolved.
[Windows 11/10] Change Power mode and plan

If the problem persists, it may be due to a system malfunction. In that case, we recommend backing up your data and restoring the system. 
Sorry for any inconvenience it may be caused.