As us Vivobook 16 X OLED Dial Agent preventing shutdown

[moby]

System: win 11
Battery or AC: Both
Model: VivoBook 16X OLED
Frequency of occurrence: All the time upon shutdown
Reset OS: yes
Screenshot or video:
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Detailed description：upon trying to shut the laptop down I always get this message “Asus Dial Agent preventing Shutdown”
I tried factory reset which reinstalled the Win 11 OS, but it did not help.
kindly suggest solutions. Thanks!

[Falcon_ASUS]

Hi all
Please provide the complete model name of the laptop you are using.
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalAlso, please confirm what BIOS and system version are you currently using.
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalWhich version of Windows operating system am I running?Please help to confirm, if you remove MyASUS, ASUS System Control Interface and ASUS Control Panel, and then reinstall it, will the situation improve?
If the problem still exists, please help provide the version of the following app you are currently using.
1.MyASUS
2.ASUS System Control Interface
3.ASUS Control Panel (ASUS Control Panel Toolkit、ProArt Creator Hub、ProArt Creator Hub Service)
Sorry for any inconvenience it may be caused. 

[jlemister]

Falcon, per your request for system / app info:
My Asus Current Version: 3.1.6.0
Asus system control interface: 3.1.5.0
ASUS Control Panel: N/A with ProArt Studio h7600hm laptop

---------------- Hardware Information ----------------
System Device : H7600HM (Laptop)
---------------- System Software ----------------
OS Version: Microsoft Windows 11 Pro 64-bit 10.0.22000
BIOS Version: H7600HM.306
---------------- Software Version ----------------
ProArt Creator Hub : 1.2.24.0
ProArt Creator Hub Service : 2.0.18.0
------------------------------------------------------
ASUS Dial Control Panel Toolkit : 1.2.11.0
Laptop Plugin : 1.2.22.0
UpdateCenter Plugin : 1.2.6.0
Announcement Plugin : 1.0.4.0

[Falcon_ASUS]

jlemister

Falcon, per your request for system / app info:

My Asus Current Version: 3.1.6.0

Asus system control interface: 3.1.5.0

ASUS Control Panel: N/A with ProArt Studio h7600hm laptop

---------------- Hardware Information ----------------

System Device : H7600HM (Laptop)

---------------- System Software ----------------

OS Version: Microsoft Windows 11 Pro 64-bit 10.0.22000

BIOS Version: H7600HM.306

---------------- Software Version ----------------

ProArt Creator Hub : 1.2.24.0

ProArt Creator Hub Service : 2.0.18.0

------------------------------------------------------

ASUS Dial Control Panel Toolkit : 1.2.11.0

Laptop Plugin : 1.2.22.0

UpdateCenter Plugin : 1.2.6.0

Announcement Plugin : 1.0.4.0

View post

@jlemister
We have confirmed this phenomenon. If there is any update, I will get back to you immediately.
Sorry for any inconvenience it may be caused. 

[jlemister]

UPDATE 09/20/22 - ProArt Studio h7600hm laptop updated to:
Windows 22H2
OS Version: Microsoft Windows 11 Pro 64-bit 10.0.22621 (Build version 2261)
note: update to the latest version of Windows did not resolve the AsusDialAgent shutdown problem.

[Falcon_ASUS]

Hi all
We expect to release a new version of the update in early November, which can be updated through ProArt Update and MyASUS. Sorry for any inconvenience it may be caused.