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AMD 780M (Vivobook Pro 15 M6500XV) Netflix distortion/error + AMD driver 23.12.1 screen refresh rate

norti
Star II

Hello!

I have tried 2 versions of AMD Adrenalin driver on this laptop (23.11.1 and 23.12.1), with both Netflix plays distorted on screen (see attached photo) as if it was a decoding error for the stream. It's the same in the Windows 10 Netflix app and in browser too. Setting the Memory Optimizer in AMD software to Gaming (512MB -> 2GB iGPU memory) solved this for about 2 weeks but now the error is back:

norti_0-1705161828985.png

Also there is a flickering error with the screen with the 23.12.1 driver installed if Display refresh rate is set to Dynamic refresh rate in MyASUS. Screen is switching off/on continously. Setting this to fixed 120Hz solves the problem, but on 23.11.1 there is no such problem.

So there are a lot to fix for the iGPU driver. Unfortunately there is no OEM AMD VGA driver version on the ASUS Support page for this model.

I've already contacted AMD but 780M isn't their priority, they say OEMs should release drivers for 7840HS/7940HS/780M processors/vga...

This is unacceptable. We have a middle-range premium laptop and no proper drivers for it.
Someone should contact AMD from ASUS and release proper drivers or BIOS update for the CPU/iGPU/System.

5 REPLIES 5

norti
Star II

So, there is a thread about a problem like this in the AMD forums:

https://community.amd.com/t5/drivers-software/radeon-780m-video-codec-causes-device-remove-reset-in/...

Turning off hardware acceleration in the browser makes Netflix working, but only in the browser, the Windows app continues to freeze the laptop with the distortion seconds after starting a playback.

Any news on fixing this video codec hardware acceleration bug in a driver or in the bios, if it's hardware related?