TwinView dock asks for Phone FW update, to be updated, but phone is up to date

[marek_sehnal]

Firmware/App Version: I don't know, can not get in, twinview unusable for more then week
Frequency of Occurrence: All the time
App Name: All

Last edited by Jei_ASUS on 2020/3/17 16:06 Hello Asus team, Kindly help me with twinview update of FW as it stopped working like more then week ago. When I plug in the phone, it just says I have to plug it off again to get FW update so it can be updated, but the phone is up to date... Did you meet this kind of issue before, so you advice what to do or which settings should I change or so? I have ROG Phone I and FW says it is actual, informations about my phone: version M3.30.52.11-Jedi_000501; 4.9.112-perf+; android@mcrd1-19 #1; Fri Feb 14 23:25:49 CST 2020, PKQ1.190101.001.WW_Phone-16.0420.1912.16-0 EXT. ROM 1.1.144 information WW_ZS600KL_16.0420.1912.16_0. [hide]SN JCAZGV050715FTN[/hide]. Thank you very much in advance. best regards

[Y_ASUS]

Hi Ounou, Have you downgraded your phone's firmware version before or performed any actions on your phone or on your TwinView Dock? Please help us confirm if possible. Thank you 🙂

[marek_sehnal]

No, could you advice how do I do so? Searched the twin view problem everywhere, and didn't find anything about 😕

[marek_sehnal]

Oh well, I didn't downgrade anything. Now should I do what. Reclamation or?

[marek_sehnal]

marek.sehnal
Firmware/App Version: I don't know, can not get in, twinview unusable for more then week
Frequency of Occurrence: All the time
App Name: All

Last edited by Jei_ASUS on 2020/3/17 16:06


Hello Asus team,


Kindly help me with twinview update of FW as it stopped working like more then week ago. When I plug in the phone, it just says I have to plug it off again to get FW update so it can be updated, but the phone is up to date... Did you meet this kind of issue before, so you advice what to do or which settings should I change or so?



I have ROG Phone I and FW says it is actual, informations about my phone: version M3.30.52.11-Jedi_000501; 4.9.112-perf+; android@mcrd1-19 #1; Fri Feb 14 23:25:49 CST 2020, PKQ1.190101.001.WW_Phone-16.0420.1912.16-0 EXT. ROM 1.1.144 information WW_ZS600KL_16.0420.1912.16_0. [hide]SN JCAZGV050715FTN[/hide].



Thank you very much in advance.


best regards
TwinView dock asks for Phone FW update, to be updated, but phone is up to date

Hello,
Could you kindly answer my questions? Or should I make reclamation for my TvinView dock? Thank you for any helpful answer.
Regards