TwinView dock asks for Phone FW update, to be updated, but phone is up to date

[marek_sehnal]

Firmware/App Version: I don't know, can not get in, twinview unusable for more then week
Frequency of Occurrence: All the time
App Name: All

Last edited by Jei_ASUS on 2020/3/17 16:06 Hello Asus team, Kindly help me with twinview update of FW as it stopped working like more then week ago. When I plug in the phone, it just says I have to plug it off again to get FW update so it can be updated, but the phone is up to date... Did you meet this kind of issue before, so you advice what to do or which settings should I change or so? I have ROG Phone I and FW says it is actual, informations about my phone: version M3.30.52.11-Jedi_000501; 4.9.112-perf+; android@mcrd1-19 #1; Fri Feb 14 23:25:49 CST 2020, PKQ1.190101.001.WW_Phone-16.0420.1912.16-0 EXT. ROM 1.1.144 information WW_ZS600KL_16.0420.1912.16_0. [hide]SN JCAZGV050715FTN[/hide]. Thank you very much in advance. best regards

[judelasco27]

Christine_ASUS

Hi judelasco27

Thank you for your asking. Kindly provide me the info I mentioned above, thank you.

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heres mine

[Christine_ASUS]

Hi judelasco27
Thank you for your reply. Based on your firmware version, your device might be ROG2. Kindly refer to the link below as ROG2 forum
ROG Phone 2