TwinView dock asks for Phone FW update, to be updated, but phone is up to date
marek.sehnal
Level 1
in ROG Phone
Firmware/App Version: I don't know, can not get in, twinview unusable for more then week
Frequency of Occurrence: All the time
App Name: All
Last edited by Jei_ASUS on 2020/3/17 16:06
Hello Asus team,
Kindly help me with twinview update of FW as it stopped working like more then week ago. When I plug in the phone, it just says I have to plug it off again to get FW update so it can be updated, but the phone is up to date... Did you meet this kind of issue before, so you advice what to do or which settings should I change or so?
I have ROG Phone I and FW says it is actual, informations about my phone: version M3.30.52.11-Jedi_000501; 4.9.112-perf+; [email protected] #1; Fri Feb 14 23:25:49 CST 2020, PKQ1.190101.001.WW_Phone-16.0420.1912.16-0 EXT. ROM 1.1.144 information WW_ZS600KL_16.0420.1912.16_0. [hide]SN JCAZGV050715FTN[/hide].
Thank you very much in advance.
best regards
Frequency of Occurrence: All the time
App Name: All
Last edited by Jei_ASUS on 2020/3/17 16:06
Hello Asus team,
Kindly help me with twinview update of FW as it stopped working like more then week ago. When I plug in the phone, it just says I have to plug it off again to get FW update so it can be updated, but the phone is up to date... Did you meet this kind of issue before, so you advice what to do or which settings should I change or so?
I have ROG Phone I and FW says it is actual, informations about my phone: version M3.30.52.11-Jedi_000501; 4.9.112-perf+; [email protected] #1; Fri Feb 14 23:25:49 CST 2020, PKQ1.190101.001.WW_Phone-16.0420.1912.16-0 EXT. ROM 1.1.144 information WW_ZS600KL_16.0420.1912.16_0. [hide]SN JCAZGV050715FTN[/hide].
Thank you very much in advance.
best regards
Comments
Have you downgraded your phone's firmware version before or performed any actions on your phone or on your TwinView Dock?
Please help us confirm if possible. Thank you
No, could you advice how do I do so? Searched the twin view problem everywhere, and didn't find anything about :/
Oh well, I didn't downgrade anything. Now should I do what. Reclamation or?
Hello,
Could you kindly answer my questions? Or should I make reclamation for my TvinView dock? Thank you for any helpful answer.
Regards
How do I get twinview to work!?!!
Same here...how to solve this? please answer us!
Hi friends,
Thank you for your reply. Kindly provide the information below so that we could better assist you.
1. The screenshot of current firmware version
Settings>System>About phone>Software information
2. The screenshot of current TwinView Dock firmware version
Settings>System>About phone>Hardware information>TwinView Dock
I have the same problem what we can do. thx
Hi judelasco27
Thank you for your asking. Kindly provide me the info I mentioned above, thank you.
heres mine
Hi judelasco27
Thank you for your reply. Based on your firmware version, your device might be ROG2. Kindly refer to the link below as ROG2 forum