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Mobile Desktop Dock disconnect

Yon
Star I

‎09-25-2019 01:18 AM - last edited on ‎01-16-2024 01:20 AM by Community Manager

Firmware/App Version:
Frequency of Occurrence:
App Name:

Hi, My mobile desktop dock always disconnect and reconnect all the devices (Keyboard, mouse and headhpone) when switch to Mobile mode. After reconnecting few time or reboot the mobile desktop dock then become normal. Barely happen to the monitor, but frequency happen to USB device. My setup : Mobile desktop dock connect to Monitor : rog switft PG279Q (via HTMI and DP cable also same) Keyboard : rog claymore Mouse : rog pugio Headphone : rog centurion (x2 usb used) Is the power consumption issue? Kindly help, thank you. Below is my firmware version.
Preview file
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2 REPLIES 2

Zsolt
Rising Star I

‎09-25-2019 03:22 PM

Oh this is interesting, I have similar behavior with the professional dock.
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Yon
Star I

‎05-03-2020 08:05 AM

Hi, anyone looking on this issue? i have this issue since last year until now.
And have another issue forgot to mention, the headphone mic is not working in game. After reconnecting few time or reboot the mobile desktop dock then become normal. Kindly assist and advice, thank you.
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