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Screen dead- how can I backup before sending for repair?

rahilkalra1
Star II
Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 2
Firmware Version: NA
Rooted or not: NA
Frequency of Occurrence: NA
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi, phone screen is cracked from the inside and the phone needs to be given for repair. How can I take a backup of the phone?
5 REPLIES 5

nationkid
Rising Star II
If u connect it via usb to the pc, it should pop up.

rahilkalra1
Star II
Connected it via USB and it just pops up as an external device. I can't unlock it since the screen isn't working.

johnvesslym
Star II
There is no way you can backup your phone.. I suggest you to go to local mobile repair shop and stand beside them while repairing your mobile.

ARP_ASUS
Community Legend II
Hi, sorry to hear about this.
Kindly visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india
They can tell you about the possibility.