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ROG2 phone automatically powering off when charger is connected

RoG2 phone powering off automatically with latest Android 10 update any one facing the same
4 REPLIES 4

ronald1985
Community Legend I
pavan.nandyala

RoG2 phone powering off automatically with latest Android 10 update any one facing the same


ROG2 phone automatically powering off when charger is connected
Is this while playing on the phone? If so, it's better to leave it charging and then play again otherwise your phone will heat up and restarts. If you have lower wattage charger, use that as it should generate less heat.
If none of the above works, then visit service centre.

ARP_ASUS
Community Legend II
Hi pavan.nandyala,
Please check your PM and share the requested details.

nakul696
Star III
ronald1985

https://zentalk.asus.com/en/discussion/49422/rog2-phone-automatically-powering-off-when-charger-is-c...

Is this while playing on the phone? If so, it's better to leave it charging and then play again otherwise your phone will heat up and restarts. If you have lower wattage charger, use that as it should generate less heat.

If none of the above works, then visit service centre.


View post
So should everyone who faces this issue do a factory reset or go to the service center?
Since many of us are having this problem, maybe there's some issue with the software updates that Asus has been doing? Just maybe??

ronald1985
Community Legend I
nakul696

https://zentalk.asus.com/en/discussion/comment/171472#Comment_171472

So should everyone who faces this issue do a factory reset or go to the service center?

Since many of us are having this problem, maybe there's some issue with the software updates that Asus has been doing? Just maybe??


View post
You can't tell whether it is software or hardware. There has been instances where this issue is resolved by software and some had to go to service centre.
So before going to service centre, do a factory reset. It will save you a trip going back there again.