ROG2 phone automatically powering off when charger is connected

[pavan_nandyala]

RoG2 phone powering off automatically with latest Android 10 update any one facing the same

[ronald1985]

pavan.nandyala

RoG2 phone powering off automatically with latest Android 10 update any one facing the same

ROG2 phone automatically powering off when charger is connected

Is this while playing on the phone? If so, it's better to leave it charging and then play again otherwise your phone will heat up and restarts. If you have lower wattage charger, use that as it should generate less heat.
If none of the above works, then visit service centre.

[ARP_ASUS]

Hi pavan.nandyala,
Please check your PM and share the requested details.

[nakul696]

ronald1985

https://zentalk.asus.com/en/discussion/49422/rog2-phone-automatically-powering-off-when-charger-is-c...

Is this while playing on the phone? If so, it's better to leave it charging and then play again otherwise your phone will heat up and restarts. If you have lower wattage charger, use that as it should generate less heat.

If none of the above works, then visit service centre.

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So should everyone who faces this issue do a factory reset or go to the service center?
Since many of us are having this problem, maybe there's some issue with the software updates that Asus has been doing? Just maybe??

[ronald1985]

nakul696

https://zentalk.asus.com/en/discussion/comment/171472#Comment_171472

So should everyone who faces this issue do a factory reset or go to the service center?

Since many of us are having this problem, maybe there's some issue with the software updates that Asus has been doing? Just maybe??

View post

You can't tell whether it is software or hardware. There has been instances where this issue is resolved by software and some had to go to service centre.
So before going to service centre, do a factory reset. It will save you a trip going back there again.