ROG PHONE II Screen blackout

[sauravshanbhogu]

Screen automatically turns black with no display but the screen still appears to be kinda responsive (can still hear some device sounds and phone does not switch off) when gaming without charger conncted / basic web browsing with charger on. i.e when the phone heats. Having this issue only after new update. Fix this ASAP.

[sauravshanbhogu]

Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/84508#Comment_84508

Depending on the current situation with the lockdown you can take your device to a local service center.

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Also your comment is regarding the black screen issue right?

[vikrantsharma98]

Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/84508#Comment_84508

Depending on the current situation with the lockdown you can take your device to a local service center.

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But it's definitely a software issue since a whole bunch of people are facing the exact same problem after this recent update. What are service center people gonna do about it anyways? Factory reset and hand it back?

[Anders_ASUS]

vikrantsharma980

https://zentalk.asus.com/en/discussion/comment/85298#Comment_85298

But it's definitely a software issue since a whole bunch of people are facing the exact same problem after this recent update. What are service center people gonna do about it anyways? Factory reset and hand it back?

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I've seen users downgrade to Android 9 with the issue persisting so it's not that easy. We need to get our hands on a couple of devices to get to the bottom of the issue but the problem is that we can't get to them because of Corona. With the information we currently have at hand, it looks like hardware issue. So the solution will be a repair, not a factory reset.

[Chetan_ck]

vikrantsharma980

https://zentalk.asus.com/en/discussion/comment/85298#Comment_85298

But it's definitely a software issue since a whole bunch of people are facing the exact same problem after this recent update. What are service center people gonna do about it anyways? Factory reset and hand it back?

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Any update

[rjay]

You need to dispute this with your bank. See my thread on their RMA service, I went through something very similar. DO NOT SEND IN THE PHONE FOR REPAIR, THEY WILL SAY ITS OUT OF WARRANTY AND THAT YOU CAUSED THE DAMAGE. THEY WILL SEND YOU A BILL TO PAY FOR THE REPAIR OR THEY WILL SEND YOU THE PHONE DISASSEMBLED (they won't put the phone back together if you don't pay).
Call you bank and make a claim on the charge, tell them the hardware is defective and based on what you've seen in the forums it is pointless to send it in. Tell your bank the money you get back from the claim will go back into ordering a new phone since ASUS refuses to give replacements.
I disputed this with my bank and got my money back, this was after I purchased the phone over 8 months ago. Unfortunately, I decided to go back to Samsung, because as much as I love the ROG 2 phone I can't support a cheat company. I may get the ROG 3 after a year, but I don't know.