ROG PHONE II Screen blackout
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05-27-2020 10:39 PM
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06-01-2020 07:38 AM
Gustav_ASUSAlso your comment is regarding the black screen issue right?https://zentalk.asus.com/en/discussion/comment/84508#Comment_84508
Depending on the current situation with the lockdown you can take your device to a local service center.
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06-01-2020 08:35 AM
Gustav_ASUSBut it's definitely a software issue since a whole bunch of people are facing the exact same problem after this recent update. What are service center people gonna do about it anyways? Factory reset and hand it back?https://zentalk.asus.com/en/discussion/comment/84508#Comment_84508
Depending on the current situation with the lockdown you can take your device to a local service center.
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06-03-2020 01:28 AM
vikrantsharma980I've seen users downgrade to Android 9 with the issue persisting so it's not that easy. We need to get our hands on a couple of devices to get to the bottom of the issue but the problem is that we can't get to them because of Corona. With the information we currently have at hand, it looks like hardware issue. So the solution will be a repair, not a factory reset.https://zentalk.asus.com/en/discussion/comment/85298#Comment_85298
But it's definitely a software issue since a whole bunch of people are facing the exact same problem after this recent update. What are service center people gonna do about it anyways? Factory reset and hand it back?
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06-11-2020 10:54 AM
vikrantsharma980Any updatehttps://zentalk.asus.com/en/discussion/comment/85298#Comment_85298
But it's definitely a software issue since a whole bunch of people are facing the exact same problem after this recent update. What are service center people gonna do about it anyways? Factory reset and hand it back?
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06-12-2020 06:50 PM
Call you bank and make a claim on the charge, tell them the hardware is defective and based on what you've seen in the forums it is pointless to send it in. Tell your bank the money you get back from the claim will go back into ordering a new phone since ASUS refuses to give replacements.
I disputed this with my bank and got my money back, this was after I purchased the phone over 8 months ago. Unfortunately, I decided to go back to Samsung, because as much as I love the ROG 2 phone I can't support a cheat company. I may get the ROG 3 after a year, but I don't know.
