11-07-2019 09:54 PM
Solved! Go to Solution.
06-11-2020 12:57 PM
Anders_ASUSPlease send me log on what to do... My phone restarts while charging
ROG Phone II doesn't have the same issue as ZenFone 6 did. They have completely different design.
@Jerel the phone might get hot but it shouldn't restart. Have you already tried factory reset? Did it help or did you send your phone for repair?
06-11-2020 08:15 PM
Anders_ASUSKindly send me the same... I'm have the same issue
@koi & @mayankbajpai90 I need your help to troubleshoot this issue. I've sent you both a private message (envelope in top right corner) containing a log tool and instructions on how to proceed. Thank you!
06-14-2020 06:05 AM
06-14-2020 07:46 AM
koiIn my case,this problem reduce a bit..but it still gets a random reboot while gaming..
Okey, I did re flash my phone from android 9, and updated it by EACH available update... Until the latest update last week... Though manually updating the phone is tidious because it shuts down a lot of times before successfully updating to each patch... And here are the fixed issues:
1) i can now charge my phone properly (though I have to turn it off first to continuously charge it
2) i can now use the phone for longer times for Facebook, Net Browsing, Netflix and Youtube
3) it reboots normally now, before you need to turn it back on a lot of times before you can successfully boot to home screen
What was NOT fixed though is the same fkn problem when gaming, it dies everytime i play games! And cant even pass level 2 of antutu test.
Ironically, the GAMING BEAST of phones can only be used for Leisure, not games!
And come to think of it because lots are experiencing the same problem, If this is really a hardware issue, doesnt it concern Asus to do a recall for all the Units, which may taint Asus' reputation for QUALITY PRODUCTS AND SERVICES? just a thought though...
Right now, Im downloading the firmware for downgrading to android 9 and to check (hopefully ) if it resolves anything... Since this problem started when i upgraded to android 10.
06-15-2020 03:17 PM
AminfikhriI havent downgraded yet cause the lastest update reduced the issue a bit yeah. I can now play Mobile Legends as long as i want without shutting down as long as it is set to the lowest settings with x mode on still at the lowest setting and only at 60hz. Anything higher on those setting will shutdown. That's an improvement in the latest Update.
In my case,this problem reduce a bit..but it still gets a random reboot while gaming..