ROG Phone 2 (12/512) Freezes and Auto Restart Problem

[Jerel]

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.

[sivamani242]

If your phone is auto restarting , then it is a motherboard problem ,
I faced with asus 6z

[Anders_ASUS]

ROG Phone II doesn't have the same issue as ZenFone 6 did. They have completely different design.
@Jerel the phone might get hot but it shouldn't restart. Have you already tried factory reset? Did it help or did you send your phone for repair?

[mendziol]

I'm sorry to say but this problem seems to be still existing even if the design of ROG Phone II is completely different.
My phone keep turning off every 3-4 days. It never happened to me when I was actually using it, always right after I have locked the screen or just when it was lying on my desk.
Usually I'm not able to turn it on for next few minutes (only twice I have managed to turn it on straight away).
It doesn't seem to be just a screen issue as all my Bluetooth devices are getting disconnected and if I call myself from different phone I'm getting redirected to the voicemail.
It is also not related to any third party app as I have removed all of them and problem still occurs, also I have confirmed that with other users on different forums.
You can imagine how annoying it is when you realize that your phone was off for last 1-2 hours and after turning it on you receive all these missed texts, phone calls. Because of that I keep it all the time connected to my wireless speaker which will inform me as soon as it will get disconnected from the phone. However it is not a long term solution which I would like stick to.
Over weekend I'm planing to do a factory reset as Anders suggested. Will keep you informed,
If you need any more details, please let me know, I will try to provide you with all info I have.

[mendziol · Accepted solution]

UPDATE
Happy to confirm that after factory reset everything seems to be ok.
Barclays app still crushes after 2mins of using but thats a different story. No more random switching off! Yeaaaaa!