ROG 2 White Screen and back logo flashing red

[wwwru98]

hi there , its been a few days since I updated to the latest firmware (WW-16.0631.1910.35) and I pulled the phone from my pocket and unlocked it by pushing the power button and the screen became completely white and the logo on the back its flashing red , how can I solve this ? At the moment im just waiting for it to run out of power and pray for it to work but this isn t normal right ? Also long pressing the power button doesnt work , please help
EDIT : I managed to make it work again by pressing the volume down and power at the same time and it rebooted normally . If someone knows anything about this problem please share a solution , dont want this to happen again, thanks in advance.

[caesar_kojak]

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/41932#Comment_41932

Thank you for this post, I'll pass it to R&D for review. I'll send you a PM with the log tool and instructions as well.

Be advised that the software team is out of the office for Chinese New Years, so response times will be longer than normal.

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Was RnD able to figure out the root cause?

[LP_ASUS]

caesar_kojak

https://zentalk.asus.com/en/discussion/comment/41933#Comment_41933

Was RnD able to figure out the root cause?

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They just got back to the office, and are working through a backlog of cases from the holiday. I'll be sure to update this when I have news, I promise. 😉

[caesar_kojak]

@LP_ASUS

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/42794#Comment_42794

They just got back to the office, and are working through a backlog of cases from the holiday. I'll be sure to update this when I have news, I promise. 😉

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Hope we get an update this week...

Cheers

[LP_ASUS]

@caesar_kojak I'm still waiting for your log for the issue you documented in the second video.

[caesar_kojak]

They haven't given me the phone back... Still waiting on service.. this is really crazy...
@LP_ASUS