ROG 2 White Screen and back logo flashing red

[wwwru98]

hi there , its been a few days since I updated to the latest firmware (WW-16.0631.1910.35) and I pulled the phone from my pocket and unlocked it by pushing the power button and the screen became completely white and the logo on the back its flashing red , how can I solve this ? At the moment im just waiting for it to run out of power and pray for it to work but this isn t normal right ? Also long pressing the power button doesnt work , please help
EDIT : I managed to make it work again by pressing the volume down and power at the same time and it rebooted normally . If someone knows anything about this problem please share a solution , dont want this to happen again, thanks in advance.

[OPC]

Fingers crossed! To me it happened only once.

[Zudqyr]

So did a factory reset and all seemed ok....then a new problem my phone has started to reset it self randomly. I have done a search and it seems to be happening to others and all.
Anyone got anymore info or a contact I can dump some files and send to?
@Anders_ASUS

[caesar_kojak]

Hi @Anders_ASUS @Titan_ASUS @laura@Laura_ASUS
This white screen and back logo flashing red is becoming a serious problem, add on top a new problem with phone freezing multiple times a day and restarting by itself... Tried everything including 4 factory resets hard and soft and nothing have changed... Did you find the root of this problem?? What could be done here
I was lucky enough to be able to capture examples, attached videos
Appreciate your reply please... Shame for such a great phone.

[LP_ASUS]

caesar_kojak

Hi @Anders_ASUS @Titan_ASUS @laura@Laura_ASUS

This white screen and back logo flashing red is becoming a serious problem, add on top a new problem with phone freezing multiple times a day and restarting by itself... Tried everything including 4 factory resets hard and soft and nothing have changed... Did you find the root of this problem?? What could be done here

I was lucky enough to be able to capture examples, attached videos

Appreciate your reply please... Shame for such a great phone.

https://us.v-cdn.net/6031231/uploads/100/CS3TEITZZE17.mp4

https://us.v-cdn.net/6031231/uploads/667/GO5XB1V7W870.mp4

View post

Thank you for these two videos caesar, that's an excellent job of capturing the issue. I'm passing this to R&D for review, I'll update the thread when I have an answer.

[caesar_kojak]

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/41138#Comment_41138

Thank you for these two videos caesar, that's an excellent job of capturing the issue. I'm passing this to R&D for review, I'll update the thread when I have an answer.

View post

@LP_ASUS just to highlight here, the phone freeze and restart is happening in all scenarios whether the phone is in use, typing on keyboard, flipping through panels, scrolling on web, idle or locked...
The white screen and red logo mainly happens when the phone screen is locked or during the unlock process.
(Keeping in mind multiple factory resets have been preformed and it didn't change the issue..)
Hope this can be figured out soon.. waiting to hear from you

Thanks