Refresh rate option is greyed out

[sathishinsat2]

Team,
Sometimes Refresh rate option is getting greyout and system set back to 60Hz. Unable to change it. This is happening after recent update.
Every time I have to reboot the device to fix this. Could you help me on this.



Regards

[staradhish]

Yes, I can confirm the same behavior can be seen on device as well.

[harshitcolg]

If you have an app running which is in Armory crate and then trying to set refresh rate, it could be disabled.
You might to set profile for that app.

[sathishinsat2]

I have profile for each games in Armory Crate. As soon as we close the app, phone will enable 120Hz refresh rate automatically. Now, the issue is happening when I play games (PUBG) for long duration (30 mins or more) and close it then the refresh rate set to 60Hz and the option is getting greyed out. This is happening only after recent update.

Note: Refresh rate will set back to 120Hz when you come back to desktop even if the game is still ON at the background.

[staradhish]

PFA screenshot. This is happening after latest update, haven't noticed it earlier.