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Refresh rate option is greyed out

sathishinsat2
Rising Star II
Team,
Sometimes Refresh rate option is getting greyout and system set back to 60Hz. Unable to change it. This is happening after recent update.
Every time I have to reboot the device to fix this. Could you help me on this.
Q2Y9QAOP6SA4.jpg


Regards
45 REPLIES 45

LP_ASUS
Community Legend I
Have you adjusted anything within Display settings? This only showed up after the latest FOTA?
I'll forward this to the team, but if you have any additional info that could help us nail this one down please let us know.

staradhish
Rising Star I
LP_ASUS

Have you adjusted anything within Display settings? This only showed up after the latest FOTA?

I'll forward this to the team, but if you have any additional info that could help us nail this one down please let us know.


View post
No, did not change anything within Display settings.
Yes, it showed up after latest FOTA.
I don't have any more information now, if I get anything else will update here.

sathishinsat2
Rising Star II
staradhish

https://zentalk.asus.com/en/discussion/comment/27577#Comment_27577

No, did not change anything within Display settings.

Yes, it showed up after latest FOTA.

I don't have any more information now, if I get anything else will update here.


View post
I agree it is happening only after the recent update. @staradhish, Could you clear cache and storage for Armoury crate app and start creating new profiles for your apps and see whether you still have the issue. I'm going to try this now.

sathishinsat2
Rising Star II
Seems, clearing Armoury crate app cache and storage has fixed the issue. I'm not facing the issue for the past 3 days. Will update again after few days.

Anders_ASUS
Hall of Fame III
Is anyone still having this issue?