Please ASUS team help your customer regarding overheat of asus ROG 2 auto shutdown

[Bingo_man]

ROG 2 users hass been suffering automatic shut down after phone reaches 40°c why...even a low budget phone can reach 40°c without shutdown why..shutdown in Flagship gaming Phone..I buY rog 2 with all money I had just to see this dossapointment..please ASUS team your customer need your help Many of us are suffering this same situation
========================================Come on ASUS ROG2 user lets join our hands and complain about this issue or else this ASUS will let us buy their worst product again and again

[#2]

LianaUchiha

ROG 2 users hass been suffering automatic shut down after phone reaches 40°c why...even a low budget phone can reach 40°c without shutdown why..shutdown in Flagship gaming Phone..I buY rog 2 with all money I had just to see this dossapointment..please ASUS team your customer need your help Many of us are suffering this same situation

========================================Come on ASUS ROG2 user lets join our hands and complain about this issue or else this ASUS will let us buy their worst product again and again

Please ASUS team help your customer regarding overheat of asus ROG 2 auto shutdown

Try a factory reset before taking it to service center because they will do it otherwise. Dont forget to backup your data such as contacts and important photos before factory reset. Also you might want to downgrade your device before bothering about service center. Asus updates are really buggy so that might be the update messing with you phone.

[Osmak]

nationkid

Yeah mods probs dont know. Latest update caused a bug which made the CPU stay at 2.97Ghz which caused the overheating and battery drain.

Fix is out next week its just waiting on CTS.

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Mods know nothing here LOL..normal users is more updated about new bug in latest update but these mods are so dumb

[Bingo_man]

Swaraj

https://zentalk.asus.com/en/discussion/36433/please-asus-team-help-your-customer-regarding-overheat-...

I suggest u to w8 for a week bcuz their will be fota update regarding this overheating issue, after fota if the problem still persists then take it to service center

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Swaraj did asus team know about this overheating issue

[Swaraj]

LianaUchiha

https://zentalk.asus.com/en/discussion/comment/118489#Comment_118489

Swaraj did asus team know about this overheating issue

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Yeah bcuz the recent update is causing cpu spikes thus causing overheating and battery drain , but before getting this recent update i have seen other users facing this problem too
Asus is really sending defective models or not i do not know bcuz i have seen many threads where mods are suggesting hardware replacement
I recommend u to w8 until the fix for cpu spike is released in this week
After updating, if the problem still persists try hard reset n then soft reset bcuz i had air trigger problems n it got solved like that so it might be worth trying (do not forget to backup your data but don't backup ur settings) n even after doing these steps if the problem still exists than @Anders_ASUS, @CH_ASUS, @LP_ASUS one of these mods might send u log tool to investigate ur problem n check if its software bug or hardware n after verifying from them they will let u know weather to visit service center for hardware replacement or its a software bug which can be fixed.

[Swaraj]

Swaraj

https://zentalk.asus.com/en/discussion/comment/118893#Comment_118893

Yeah bcuz the recent update is causing cpu spikes thus causing overheating and battery drain , but before getting this recent update i have seen other users facing this problem too

Asus is really sending defective models or not i do not know bcuz i have seen many threads where mods are suggesting hardware replacement

I recommend u to w8 until the fix for cpu spike is released in this week

After updating, if the problem still persists try hard reset n then soft reset bcuz i had air trigger problems n it got solved like that so it might be worth trying (do not forget to backup your data but don't backup ur settings) n even after doing these steps if the problem still exists than @Anders_ASUS, @CH_ASUS, @LP_ASUS one of these mods might send u log tool to investigate ur problem n check if its software bug or hardware n after verifying from them they will let u know weather to visit service center for hardware replacement or its a software bug which can be fixed.

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Also for temporary solution for now , check ur cpu in Armoury crate, if its showing u 2.96ghz then goto playstore n disable auto update
Reboot ur device n check Armoury crate again to see ur cpu is lowered or not
Then clear ur memory n scan for powermaster n close the running apps.
Hope this helps 🙂