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Phone switches off when plugged to charging

GameBot
Star I
Please tell us some basic information before asking for help:
Model Name: Asus ROG2
Firmware Version: Android 10 Kernel: 4.14.117-perf
Rooted or not: Not rooted
Frequency of Occurrence: Evertime I plug the phone for charging
APP Name & APP Version (If your issue relates to the app): NA
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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It started from 21/01/2021. My phone shutdown within 3 minutes of plugging it to charging. I switched on the phone while it was still plugged in and same thing happened again. I checked and there was no software update. I thought it could be heating issue but I wasn't using the phone while charging and also it didn't feel overheated when i touched it. Can anyone help?
5 REPLIES 5

ARP_ASUS
Community Legend II
Hi GameBot,
I would recommend you to visit service center.
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india