NEED TO PUT MY ROG 2 SOO CLOSE TO MY AIR CONDITION SO THAT IT WILL NOT SHUTDOWN WHILE CHARGING 🤬🤬

[Praju]

Please tell us some basic information before asking for help:
Model Name: ROG2 (8/120)
Firmware Version: 17.0240.2103.75
Rooted or not: NO
Frequency of Occurrence: Very frequent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Everytime I charge my phone It will shutdown due to overheating so now i have to put it close to my AC so that it will not shutdown due to overheating. Before the latest update it was shutting down around 70% after the update it comes down to 30% 👏👏. when I talked about this to the service center they told me to replace the motherboard and it will cost 27k.....what the hell !!! this issue is from your side and we have to pay for it...this is how you treat your customer you want to fix this issue or else I am done with ASUS

[Praju]

Roystoys

https://zentalk.asus.com/en/discussion/46502/need-to-put-my-rog-2-soo-close-to-my-air-condition-so-t...

Have you tried turning the max down to 10 W

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Nope i wil try that now

[Praju]

Praju

https://zentalk.asus.com/en/discussion/comment/160567#Comment_160567

Nope i wil try that now

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Sorry i didn't see that i will sent it now

[Praju]

ARP_ASUS

Hi Praju,

Please check your PM and share the requested details. Already sent you a PM long back.

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Sorry i didn't see that i will sebt it now

[ZT-a7408882]

ronald1985

https://zentalk.asus.com/en/discussion/46502/need-to-put-my-rog-2-soo-close-to-my-air-condition-so-t...

There is nothing wrong with the phone, infact the phone is trying to protect itself from heating by shutting down. It is the same for all phone really, when it is too hot, it shuts down.

If you can, do not use hyper-charging and probably better, don't charge while playing.

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U also know that 80% of the users are facing same problem. Still defending. Dude what is your problem???

[ronald1985]

kartik10212@gmail.com

https://zentalk.asus.com/en/discussion/comment/160561#Comment_160561

U also know that 80% of the users are facing same problem. Still defending. Dude what is your problem???

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So you know when a device gets too hot, the phone shuts down right? OP mentioned he put the phone next to AC and doesnt restart, well that is normal.
The other thing is, this so called 80 percent, not all restart issue is the same issue. For example, my device was restarting because of a headphone jack going in when running Discord screen sharing. Some device restarts can be caused by hardware defects. If it is software, then you would have everyone complaining including me.
So do you still think I have a problem or you have a problem? Quit providing useless stats that you can not backup your claims.