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NEED TO PUT MY ROG 2 SOO CLOSE TO MY AIR CONDITION SO THAT IT WILL NOT SHUTDOWN WHILE CHARGING 🤬🤬

Praju
Star II
Please tell us some basic information before asking for help:
Model Name: ROG2 (8/120)
Firmware Version: 17.0240.2103.75
Rooted or not: NO
Frequency of Occurrence: Very frequent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Everytime I charge my phone It will shutdown due to overheating so now i have to put it close to my AC so that it will not shutdown due to overheating. Before the latest update it was shutting down around 70% after the update it comes down to 30% 👏👏. when I talked about this to the service center they told me to replace the motherboard and it will cost 27k.....what the hell !!! this issue is from your side and we have to pay for it...this is how you treat your customer you want to fix this issue or else I am done with ASUS
21 REPLIES 21

ZTr00p3r
Star II
ronald1985

https://zentalk.asus.com/en/discussion/comment/161551#Comment_161551

https://zentalk.asus.com/en/discussion/comment/161552#Comment_161552

I don't need an AC nor a fan to play on everything. He has an AC, he doesn't need a fan 😂


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Good for you I guess you're one of the people that don't have the MB problem doesn't mean others don't have it.

ronald1985
Community Legend I
ZTr00p3r

https://zentalk.asus.com/en/discussion/comment/161553#Comment_161553

Good for you I guess you're one of the people that don't have the MB problem doesn't mean others don't have it.


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Of course, I didn't even say this problem doesn't exists. Infact, I and Roystoys have suggested to use other charging other than Hyper-charging.
"If you can, do not use hyper-charging and probably better, don't charge while playing."
I did say, all restart/shutdown issues are not the same. For example, OP's issue is while charging, while some people are getting the issue while normal usage. So hopefully you can open your eyes and see what charging got to do with the heat and overheating causes the restarts/shutdowns.

Danishblunt
Hall of Fame I
According to @Aryan202 you're fineeeeeeeee. It's normal.

but seriously, as usual:
Replace the pm8150 chip on your logicboard and your phone will be fixed.

Aryan202
Community Legend I
Danishblunt

According to @Aryan202 you're fineeeeeeeee. It's normal.

but seriously, as usual:

Replace the pm8150 chip on your logicboard and your phone will be fixed.


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Both the R2 posts you have tagged me for mention "phone shutdown" or display blackout while gaming
No way a shutdown during normal usage/charging is normal let alone gaming
The original post was about "USB port getting hot" which was baked as a "feature" by Google in android 10
Aren't these different issues?

Danishblunt
Hall of Fame I
Aryan202

https://zentalk.asus.com/en/discussion/comment/162244#Comment_162244

Both the R2 posts you have tagged me for mention "phone shutdown" or display blackout while gaming

No way a shutdown during normal usage/charging is normal let alone gaming

The original post was about "USB port getting hot" which was baked as a "feature" by Google in android 10

Aren't these different issues?


View post
You're misinformed once again. The USB getting hot is something from ASUS. You're talking about this:
Wet or overheating USB port? Now Android 10 will warn youThis is a feature that shuts off the USB port because of a short caused by water and to protect phones from shorted devices such as headphones or similair. The error in question is also different.
ASUS error is problematic because it's caused by the PM8150 chip overheating.