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White noise during aux for Sony CH720N

Star II

I tried on the headphones "CH720N" and when playing music, there's constant white noise when the volume between 1-60, as soon as I put it between on higher frequencies the white noise disappears, 

Pretty sure this is not a aux port issue as other earphones work perfectly well, and works well on high frequencies of the same model (Ch-720n) 

When connecting the headphone (CH720n) on another phone like a samsung (through aux), the headphone works perfectly fine.. 

Any idea what could be the issue? 


Hey @Mattias_ASUS 

We got a software update recently 34.1420.1420.407

And the issue of the hissing sound (white noise) still persist, 

Hoping that this issue will be resolved soon


Hey @Mattias_ASUS 

I got another headphone and I am facing the same issue "Alienware 520h" 

Thankfully it's not as worse as the sony but it still exists 

Hoping the issue is going to be resolved soon


Hello, sorry for the late reply.
That's very odd, is the headphone jack clean?

Yes, I have tried restarting it too, 

But to no avail.

When I use earphones, like the JBL T50HI or any other type of earphones, it works perfectly well