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My phone crashes when I try to attach a file!!!

AlexH
Rising Star I

When I try to attach a file from internal storage to an app or site (Gmail, Chrome, Brave etc.), my phone crashes.

This happens through the media selector and the file manager (in the case of the file manager, when I press the "attach file" button on an app or site, the file manager doesn't even open, it just freezes and crashes).

 

I can't send or upload any documents or files with my rog phone 8 pro...

I had sent the logs three weeks ago....

When wil  I receive an update to fix this issue?

 

10 REPLIES 10

MiroS
Rising Star I

nothing will help you but hard reset, make a backup through google account what I have this phone I have already done 5x hard reset and only now, after the last update and clean installation after hard reset the phone is usable anyway , it's frustrating but somewhere there is a problem in the overwritten update I think... Very problem phone for 1500 euros

Thanks @AlexH 

I believe a private message would be best, thank you.

I had sent you screen records please check it

Hi @AlexH 
Thanks for the videos, I'm sending the link to the dev team so that they can look into it.

Hi @Mattias_ASUS  

I had sent you the another screen recording 

Please check it.