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My phone crashes when I try to attach a file!!!

AlexH
Star III

When I try to attach a file from internal storage to an app or site (Gmail, Chrome, Brave etc.), my phone crashes.

This happens through the media selector and the file manager (in the case of the file manager, when I press the "attach file" button on an app or site, the file manager doesn't even open, it just freezes and crashes).

 

I can't send or upload any documents or files with my rog phone 8 pro...

I had sent the logs three weeks ago....

When wil  I receive an update to fix this issue?

 

10 REPLIES 10

MiroS
Rising Star I

make the factory reset , Nothing else helps ....

I don't have any devices to backup my Phone..

Hello @AlexH the team wonders if you could provide a video (or screen recording) of how you recreate this issue.

Yes I can send you a video @Mattias_ASUS 

Should send the screen recording on here or by the private message?