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CHARGING ISSUE WHEN MY AEROACTIVE COOLER IS CONNECTED

GUNS
Star III
2 REPLIES 2

Mattias_ASUS
Moderator
Moderator

Hello @GUNS 

I replied to your other post, but in case you don't see it I'll write it here too, it seems like it might be a connection issue, for this please reach out to your closest ASUS Service Center.
https://www.asus.com/support/service-center-location/

DARK_STAR
Star III

I also have this problem. Sometimes, when the phone is under heavy load, it disconnects the power supply and uses the battery, and the cooler uses the power from the charger, but I can still control it, etc. It often blocks the power consumption at 19 W and the phone has to support itself with the battery. Resetting the phone or reinstalling the cooler fixes this problem for one use.