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what's app crash after update

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shxz
Star II

‎03-28-2024 08:14 AM

After updating the latest version of my Asus What's App I can't use it at all, how do I solve it?

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Titan_ASUS
Community Manager
Community Manager

‎03-29-2024 02:51 AM

It seems most users still have this issue after 2.24.6.77 updated (while mine resolved). Thanks for feedback and I've reported this to our dev. team and will get back to you soon. Thanks.

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Titan_ASUS
Community Manager
Community Manager

‎03-29-2024 08:31 AM

Hi, we will fix this issue on next FOTA and sorry for causing your inconvenience. For short-term solution, please follow steps below to have a prompt solution.

1. Download the APK from either link 1 or link 2.

2. Install the APK (referring to the video "SOP for installation").

3. Reboot phone and check if issue resolved.

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14 REPLIES 14

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shxz
Star II

‎03-28-2024 08:17 AM

please help, I'm very confused because I can't get information from the campus where I study

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llfranco17ll
Rising Star I
In response to shxz

‎03-28-2024 08:51 AM

@Mattias_ASUS  Please your attention here 

This is a very serious problem, many of us use WhatsApp as our study or work tool.

We cannot be harmed in this way by a bad update.

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Mostwantx24
Star I

‎03-28-2024 09:00 AM

Got same problem here

1000038444.jpg

 

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Jesp_r
Rising Star II

‎03-28-2024 04:26 PM

I have the same problem. After the last update, WhatsApp closes continuously. There's no use reinstalling the app, it closes and crashes.

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